One I got into a heated discussion with a CM. We had lunch reservations at the Plaza and because of the huge midday dance party thing we got there 5 minutes before the reservation. The CM at the desk was dealing with a woman who was SCREAMING because there wasn't room for walk-ins for another 1.5 hours. I patiently stood behind the screamer for about 15 minutes. After the screamer left the CM called inside to get someone to relieve her (I don't blame her!) and the new CM started to check me in. Then he looked at the time and said I was late and missed my reservation! I tried to explain about how I was stuck behind the screamer and he tried to help the people behind me. So I got loud also. The original CM came back and she took care of getting my family seated, but I made sure to ask for the person in charge.