tjmw2727
DIS Veteran
- Joined
- Feb 21, 2001
Just back from HRH checked out on Saturday and for the 2nd time in a row I had an extra charge on my bill for room service on my check out day. I can honestly say I have never ordered room service in any hotel anywhere!
First time was on our Thanksgiving trip last month, charge was 66.xx and I had a bit of a struggle getting it corrected, thought I was going to end up disputing it via my cc'd but in the end they gave me a credit.
This time the rep seemed to know exactly what I was calling about the minute she pulled up my reservation number ? This charge was for 19.xx again on our checkout day and she immediately apologized and put through a credit for me.
There was also a 17.00 charge for the one beer I ordered at Finnegan's while waiting on our table. That receipt had to be requested and "investigated" but even at the theme parks 17.00 for a Bud Light is a bit much
I am sure its all going to be resolved but I wanted to give a heads up to double check those folios and your cc'd statements!
Happy New Year
First time was on our Thanksgiving trip last month, charge was 66.xx and I had a bit of a struggle getting it corrected, thought I was going to end up disputing it via my cc'd but in the end they gave me a credit.
This time the rep seemed to know exactly what I was calling about the minute she pulled up my reservation number ? This charge was for 19.xx again on our checkout day and she immediately apologized and put through a credit for me.
There was also a 17.00 charge for the one beer I ordered at Finnegan's while waiting on our table. That receipt had to be requested and "investigated" but even at the theme parks 17.00 for a Bud Light is a bit much
I am sure its all going to be resolved but I wanted to give a heads up to double check those folios and your cc'd statements!
Happy New Year