tiggerguy2000
Disney Veteran<br><font color=green>Isn't worried
- Joined
- Jun 5, 2000
MY FIRST DAY,
Arriving at the hard rock was very exciting and what a view. When i checked in everybody seemed nice. The young lady from somewhere in the middle east did not speak english to good. She gave me a garden view room instead of pool view.When i went back the next guy gave me a room that was very dirty and sheets had you know what on them and i have 3 daughters( NOT A GOOD SITE). The 3rd time down i expressed my view of the service of the hard rock in a professional manner. At this point you would think they would want to make sure i was comfortable with my stay but they just gave me another room without checking room,giving me a room that they new was good or upgrading me. Well 3 is not the charm, I got the corner room with a view of a wall and trees blocking my view that i paid extra for. On my return home i contacted hard rocks mgr and let him know that motel 8 had better service and was unhappy about paying good money shaddy service. They called me back and offerd me a 2 night (garden view room) if i wanted to give them another chance. I still have a bad taste because they offered me half the nights and a down grade on my room. On my return to the hard rock i will be letting them know that this is a comp visit for the bad service and will be looking for a upgrade .
P.S. I Know my luck stinks but Disney service has allways been GREAT!
UNHAPPY ROCKER
Arriving at the hard rock was very exciting and what a view. When i checked in everybody seemed nice. The young lady from somewhere in the middle east did not speak english to good. She gave me a garden view room instead of pool view.When i went back the next guy gave me a room that was very dirty and sheets had you know what on them and i have 3 daughters( NOT A GOOD SITE). The 3rd time down i expressed my view of the service of the hard rock in a professional manner. At this point you would think they would want to make sure i was comfortable with my stay but they just gave me another room without checking room,giving me a room that they new was good or upgrading me. Well 3 is not the charm, I got the corner room with a view of a wall and trees blocking my view that i paid extra for. On my return home i contacted hard rocks mgr and let him know that motel 8 had better service and was unhappy about paying good money shaddy service. They called me back and offerd me a 2 night (garden view room) if i wanted to give them another chance. I still have a bad taste because they offered me half the nights and a down grade on my room. On my return to the hard rock i will be letting them know that this is a comp visit for the bad service and will be looking for a upgrade .
P.S. I Know my luck stinks but Disney service has allways been GREAT!
UNHAPPY ROCKER