I understand what you’re getting at and agree with some of it, but 1, you’re wicked rude and 2, everyone in the world knows that Aulani is expensive and Hawaii has a homeless issue. There was nothing inaccurate about her statements, on the contrary they were more “well yeah we know this so what” in my opinion. You spent 10 minutes of your time at beautiful Aulani berating a woman and her daughter for her opinion, how much does that work out to be?
Well, the OP's daughter didn't know that Aulani is expensive and Hawaii has a homeless issue. According to the OP "She was also shocked by the homeless problem that they're having."
Not to mention the daughter was there for business on one day on Aualni, and and proclaimed "She said all of the resorts where she stayed were nice, but thought everything else outside of the resorts seemed very run down." Needless to say, she hadn't really explored the island, and it never crossed her mind that what she saw in that limited time period (as shocking as it was) was not representative of the island. Then she says "It was her first trip to Hawaii and unless its back for business, she said it will no doubt be her last."
So 1.) The Daughter didn't do any research on the Aulani, or had the understanding that an island (and a Disney property) is going to generally have higher prices due to logistical issues; 2.) Despite everyone knowing that there was a homeless problem, the Daughter was shocked that there was a homeless problem; and 3.) The Daughter didn't venture around a lot or make an effort to know the place, and immediately wrote the place off.
That doesn't sound like an honest assessment of a place. It would be like going to visit LA, and staying in Compton, and then saying all of LA County is a dump. Or visiting Chicago in February, seeing the Willis Tower, and saying Chicago is just a tourist trap and proclaiming that Chicago is too cold. Or visiting Magic Kingdom or
Disneyland on Christmas Day on a whim, having done no research, complaing about the crowds and saying Disney sucked.
That's not to say Hawaii is all sunshine and rainbows. She could've spent a week there and visiting many of the sites, but local and touristy, and decided that it just wasn't for her. But an emphatic statement like that with a short visit and limited amount of time spend on non-business activities just doesn't seem to be very in-depth.