**Edit: Sales to resume on 1/17** Disneyland to Resume Selling Select Magic Key Pass Today

It appears you are right. But it was much darker than that.

I’ve been thinking about this whole fiasco and the emotional damage and human carnage it left behind. The way Disney handled this was way beyond insensitive or callous. It was low class and disgusting. It was like a rich man throwing pennies on the ground before starving kids.

If Disney wants to limit the number of passholders, fine. That is certainly their prerogative and they can do it for any reason they choose. But they were clearly aware of the huge, overwhelming demand that resuming sales would generate. For Disney to handle sales in such a manner that was dehumanizing, extremely disrespectful of their most loyal customers, personally insulting, with no notice, disruptive of our personal time, schedules, access and treasure and then to be so cavalier when hearing the human stories is just slimy behavior.

Disney violated human decency in the way they conducted this. That responsibility falls squarely in the shoulders of one person; the CEO. H should have been a leader and demanded that his staff come up with a different way to handle this so the transactions and interface of the company and their customer could be a dignified and pleasant experience. I don’t blame people for seething and other raw reactions. Any backlash is well deserved. I hope the Board thinks about this and responds to protect their loyal customers, their passholder.
It's theme park tickets. It's literally theme park tickets. "dehumanizing" Chapek didn't make folks crawl in a weird simon-says game. They literally just opened sales of the number of keys they had to sell. A few days warning would have been nice so people could prepare but my gods stop exaggerating. "human carnage" war is right there in Europe. "violated human decency" pls go look at migrant issues.
All this over theme park tickets.
 
You go ahead and advocate for Disney’s conduct. I’ll advocate for the passholder.

I noticed you laughed at my post. Disney being cavalier and dismissive of the people calling them with problems over the sale and your response are in the same tenor in my book. These are just theme park passes so the raw impact on people doesn’t count, right? Whether or not people agree with something, we can still validate and respect feelings.
 
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Yup. This was just a hail mary by Chapek to save his job with a quick cash grab to make the numbers look better this quarter. I knew this would only last a few days because crowds do not necessitate new sales. I guarantee MK reservations were not increased to accommodate new keys. All they did was add more keys to the current MK holders and didn't open new lines of reservations.

I'm happy for those that got keys, but once again Disney puts the dollar over the guest experience. All that happened was it made getting reservations as a MK holder more difficult. And wouldn't you know it? No dates are available this weekend for MK holders. Disney is a sleazy company run by a sleaze bag.

I am not surprised by the high demand because MKs are the only way to experience Disney right now without feeling completely ripped off.
Why didn't Disney charge more for the passes then? All this talk about people reaching their limits is absolutely nonsense.
 
You go ahead and advocate for Disney’s conduct. I’ll advocate for the passholder.

I noticed you laughed at my post. Disney being cavalier and dismissive of the people calling them with problems over the sale and your response are in the same tenor in my book. These are just theme park passes so the raw impact on people doesn’t count, right? Whether or not people agree with something, we can still validate and respect feelings.
I'm just shocked that Disney didn't charge more. They continue to way under price the product which leads to a terrible guest experience.
 
Wait, wait wait. Do you own at GCV or in WDW? If so, that's really crazy you wouldn't have an opportunity to get an annual pass. So much for 'Welcome Home!"


Not to say what happened to you wasn't bad enough, but owning at DLR would just make it extra ridiculous
Just crazy. I wouldn't tolerate that treatment. I would dump DVC.
 
I'm just shocked that Disney didn't charge more. They continue to way under price the product which leads to a terrible guest experience.
Yeah for me it's like two-fold I see rapid increase and am like :scared1: and yet also think the pricing is not high enough to make the overall experience better. Even at WDW the increase of $100 for whenever those APs go on sale for that highest tier...it's a lot at $1299 but I'm not sure it's high enough. I've been reading far too many threads and comments from people with trips at DL upset over things like crowding, service and really high up on the list is ride breakdowns. For that reason I understand why charging as much as they are is a disappointment.
 
This turning on one another is a sad byproduct of another poor choice on the part of Disney. It isn't surprising that the complete absence of regard for the fans has led to mounting anger against the company. People aren't mad at Disneyland, they're mad at the company's leaders who continue to downgrade it for the consumers. I completely understand the hyperbole expressed--that's a common (and possibly cathartic) action when we become enraged.
 
This turning on one another is a sad byproduct of another poor choice on the part of Disney. It isn't surprising that the complete absence of regard for the fans has led to mounting anger against the company. People aren't mad at Disneyland, they're mad at the company's leaders who continue to downgrade it for the consumers. I completely understand the hyperbole expressed--that's a common (and possibly cathartic) action when we become enraged.
But what choice should they have made? Not sell the passes? I'm shocked with poor park experience that so many are rushing to buy passes.
 
Why didn't Disney charge more for the passes then? All this talk about people reaching their limits is absolutely nonsense.
That's a great question. It's obvious Disney could sell turd in a bucket in the shape of mouse ears and people would line up and empty their wallets for it.

As it turns out after doing some research Disney simply sold enough keys to offset those that did not renew. My post may have been in haste but the initial revolting feeling their business practices evoked remains. Just another example of poor execution by Disney.

My observation is Disney is a poorly run company. They have been an utter disaster since the pandemic. This is just more proof that this observation is accurate.

As for people reaching their limits goes. I agree. It is nonsense right now, but what about 2-3 years from now? Disney does not care a lick about its guests and they aren't doing a lot to hide that fact. These tactics will eventually catch up to them......right?????? I feel for their CMs. Guest satisfaction is completely left up to these underpaid, over worked CMs.
 
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That's a great question. It's obvious Disney could sell turd in a bucket in the shape of mouse ears and people would line up and empty their wallets for it.

As it turns out after doing some research Disney simply sold enough keys to offset those that did not renew. My post may have been in haste but the initial revolting feeling their business practices evoked remains. Just another example of poor execution by Disney.

My observation is Disney is a poorly run company. They have been an utter disaster since the pandemic. This is just more proof that this observation is accurate.
Agreed which means there will be no pressure to supply anything other than a turd.
 
Agreed which means there will be no pressure to supply anything other than a turd.
Yup. I completely agree. I was in the in middle of editing my post to reflect this sentiment.

Until people finally say enough is enough I fear this is how it will be.
 
Their stock fell 2.66% today when the total market fell 0.02% so this is actually making their stock price go down, not up.
I really have no idea what kind of stunt they're trying to pull here.

They really, truly do not have a plan. They are at the "throw spaghetti at the wall and see if it sticks" stage.

What this *should* have taught them is: offer only one, very high priced annual pass. If Disney came out and said "okay, everyone, going forward the Inspire Key will be the only annual pass option," they would have solved 2 problems at once.

They would have pushed people who want passes to either put up or shut up, and thus force people to make the calculation about how many times they need to visit the parks to break even, but also simultaneously basically guarantee a set number of annual visits and extra in park spending. AND they would have essentially convinced the rest to just buy day tickets when they want to go (which is what they really want), especially over the busy holiday time period that they are desperate to sell out.

I really can't believe after all this, they are STILL even selling the lower tier passes. It has to be some sort of psychological thing. I fully expected them to say that only the top tier pass would be available.

Maybe they will get it right on the fourth try?
 
My observation is Disney is a poorly run company. They have been an utter disaster since the pandemic. This is just more proof that this observation is accurate.
I think this all pre-dates the pandemic. Perhaps at DL things weren't quite as in your face even with MP around as they were at WDW but it did seem like the framework for how the parks were run was sliding. I do think APs at DL were treated more highly than they are now but the state of the parks were already going into a different direction pre-pandemic. I do think they are more aimlessly running these days though, like they have this track they've been going on and whether it's a good track or not, they are deciding to stick with running it in that direction. Unfortunately consumers don't aid in this. When you have so many people still willing to buy things the company has less reason to even truly look at the disgruntlements. I am truly surprised though at how many ride issues they've been experiencing at DL which comes from locals to visitors alike.

We were talking with our DISer friends on this who are WDW AP holders and for them the FOMO is the largest reason they are/have renewed. The satisfaction in the product is lower and lower over time but they fear if they don't renew they won't be able to get an AP again. I'm sure that's weighing on a lot of DL AP holders as well (or those looking to buy). In the past you may have been shut out of an AP for a time due to the pass selling out but since the pandemic and reopenings of the parks you actually have the real fear of Disney for a prolonged period of time not selling APs and the only way to have an AP is to renew it even if you're not quite wanting to for either the price or the state of the product you're getting.
 
But what choice should they have made? Not sell the passes? I'm shocked with poor park experience that so many are rushing to buy passes.
Don't be. For all the talk on boards like this there are a lot of people who still go and enjoy it ...
poor experience and all. I took a couple of my daughter's cheer squad with us recently because
they have never been. We have AP's and just paid for their tickets. They loved it so much and posted
so many pictures/videos on TIK TOK/Instagram etc that parents got together and a couple
drove down and bought 17 passes for squad members. It was chaos yesterday with all the venmo'ing
going on. lol

The day we visited I couldn't wait to get out of the parks. It was a crowded mess. But seeing the girl's
happy faces and how thrilled they were made me kinda understand this "magic" people feel. I still
don't get it but I understand.

Also with all this inflation/high prices going on there sure are plenty people who still whip out money
for Disney parks.
 
Don't be. For all the talk on boards like this there are a lot of people who still go and enjoy it ...
poor experience and all. I took a couple of my daughter's cheer squad with us recently because
they have never been. We have AP's and just paid for their tickets. They loved it so much and posted
so many pictures/videos on TIK TOK/Instagram etc that parents got together and a couple
drove down and bought 17 passes for squad members. It was chaos yesterday with all the venmo'ing
going on. lol

The day we visited I couldn't wait to get out of the parks. It was a crowded mess. But seeing the girl's
happy faces and how thrilled they were made me kinda understand this "magic" people feel. I still
don't get it but I understand.

Also with all this inflation/high prices going on there sure are plenty people who still whip out money
for Disney parks.

Exactly. People have fun there, and that's why they keep getting away with this stuff.

And let's just also be frank here: a LOT of people who go to Disneyland have money. A lot of money. There is a LOT of money in Southern California. The cost of passes and tickets is pocket change to a good number of park visitors on any given day.

Do I wish the parks were more accessible to a larger number of people on the financial spectrum? Of course. It's a wonderful place where people make amazing memories. But it's not a city park that anyone can go to. It's just not. But remember, the Magic Keys are a DISCOUNT program to create frequent visitors. They are not intended to be an affordable alternative to day tickets. They are designed to get those members in the parks OVER AND OVER AGAIN and spending more money than they would otherwise. It's like the casinos in Vegas and their rewards programs. Free rooms! Free buffets and food credits! Drop ALL your money in the casino! In the end, the house wins.
 
They really, truly do not have a plan. They are at the "throw spaghetti at the wall and see if it sticks" stage.

What this *should* have taught them is: offer only one, very high priced annual pass. If Disney came out and said "okay, everyone, going forward the Inspire Key will be the only annual pass option," they would have solved 2 problems at once.

They would have pushed people who want passes to either put up or shut up, and thus force people to make the calculation about how many times they need to visit the parks to break even, but also simultaneously basically guarantee a set number of annual visits and extra in park spending. AND they would have essentially convinced the rest to just buy day tickets when they want to go (which is what they really want), especially over the busy holiday time period that they are desperate to sell out.

I really can't believe after all this, they are STILL even selling the lower tier passes. It has to be some sort of psychological thing. I fully expected them to say that only the top tier pass would be available.

Maybe they will get it right on the fourth try?
They are will continue to sell the low tier pass as it's mostly a weekday pass and that's when they want the unfavorables to visit.

From things I have read on other sites Disney execs don't understand the parks and have the belief they are for carnies. Basically for them the parks are used to pay for D+ and the media side of things.
 
I want to agree but not having internet or cell service is also not "dehumanizing", "human carnage", or a "violated human decency". I agree we are all privileged just by being here, but pointing out privilege was not the point of my comment. The moment Chapek starts the Magic Key Hunger Games then I will rally behind the PP's use of those serious terms. Till then :confused3

Magic key hunger games. 😆😆😆 This is the best.
 
They are will continue to sell the low tier pass as it's mostly a weekday pass and that's when they want the unfavorables to visit.

From things I have read on other sites Disney execs don't understand the parks and have the belief they are for carnies. Basically for them the parks are used to pay for D+ and the media side of things.
The later half of this is making me facepalm. Because if this is true than this is twice in the last month I’ve heard of the execs having 0 clue what they actually own in terms of actual value.

And that makes me question just how in the world they have their job if they literally can’t apparently tell the value of their own parts of the company
 

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