I have always understood that Guest Services is a higher level than CRO. I am under this impression because when CRO puts you on hold to verify information, they contact Guest Services.
I sent an email to Guest Services asking the same question (just this week) and here was the reply I received.
Hope it helps.....
3/8/05
My question:
Hello, I have a few questions about annual passes, please. My family and I are considering a vacation to Walt Disney World. We were also considering an annual pass.
1. If we choose to use the AP to get an available discount on our resort stay, does the pass have to be in the name of the person who is booking the room or just one of the guests on the reservation?
2. If the only requirement is that is must be one of the guests on the reservation, can it be a child?
Thank you
Guest Services Reply:
Thank you for contacting the Walt Disney World. Resort.
In response to question 1: The person who is the Annual Pass holder can book up to three rooms and must be staying in one of the accommodations in order to extend the discount to all who are traveling.
In response to question 2: Our Pass holder discount is mainly focused for paying Adults. At this time the Pass holder must be 18+ of age.