We`ve just come back from 14 nights in the palace and it was great. Loved every minute of our trip. Hotel is very clean and the renovation has been well done althought they still have to upgrade restaurant, spa and pool areas. We never had the breakfast buffet although we had croissants,pastries,juice and coffee every morning in the cafe for around $15 for all 3 of us. Very nice it is too
Self parking is fine,cut through convention centre and you`re there apart from escalator up. Fridges are not too big, holds about 7-8 bottles of water, ours wasn`t too cold but they have ice machines on every floor. Vanity area is a bit small if you have lots of toiletries but there is a shelf underneath where towels are stored. We just moved them and used the shelf.
There is a guest laundry with 4 washers and four dryers so it`s just your luck if they`re busy or not.
Didn`t use the Disney transport as driving was a real pleasure for us and never had any problems parking.
We too had read some bad reports on trip advisor but don`t worry it really is an excellent hotel, staff are amongst the friendliest we have came across and the proximity to downtown disney is a big plus.
I think we are one of the few people to have had a bad meal in the outback restaurant in the hotel. Overcooked steak,twice!
Asked for medium rare and there was not a hint of pink.Came back with other one that was more or less the same. Anyway it won`t ruin our memories. The sports bar is very nice as well had a couple of nice meals in there, steaks cooked perfectly and cheaper than the "proper" restaurant.
I consider us to be very fussy and in saying that i wouldn`t hesitate to go back to this hotel again. People on trip advisor who have been really negative must be extremely hard to please as the complaints most of them make i found them to be far from the mark
maybe we were just having too much fun??
All in all a fabulous hotel in beautiful grounds with very friendly helpful staff and within 7 mile radius of all Disney parks. We were very sad to leave and look forward to going back.