I may get flamed on this, but I don't know if you have the right to 'demand' anything.
Demands are often met with resistance, and anger really doesn't solve your problem.
First off - if you are a DVC member paying with points, here is what I would ask that your reservation be moved to a monorail resort. They have three resort choices - CR, PR, or GF - I'm sure there are a few rooms at one of those resorts.
If they can't accommodate that request, I would ask for a Grand Villa at OKW or SSR. That's reasonable I think - as it would be a better 'bargain' and there are a ton of Grand Villas between those two resorts.
Finally in terms of resorts, I would ask why your reservation was bumped. It just doesn't make sense unless there are villas down for maintenance. I don't think I have ever heard of this happening. IF you are staying on a cash reservation, I can partially understand a glitch between the two inventories - but even then, it doesn't make much sense.
At minimum they owe you the point difference refund in regular status points, not holding or reservation points. That's the least they owe you. The MOST they owe you is FAIR compensation for changing your vacation plans.
I REALLY don't think FAIR compensation is going to come in the form of Free Dining for your entire party for 7 days.
If you are staying on points, they don't owe you any actual cash $$$$ - you aren't paying with cash, so there is nothing to refund - except points, they owe the difference in point cost.
If they relocate your entire party to SSR, they owe you the choice of what section you would like - that's fair.
We are talking about inconvenience -(that they had the courtesy to inform you about a week prior to your arrival), not injury, disaster, or anything with effects lasting longer than your vacation.
We all can be a little 'demanding' when it comes to getting what we want, but just remind yourself that they really don't 'OWE' you anything - except an explanation - that is entirely reasonable.
If you are understanding, and reasonable with what you WANT in terms of compensation, they are FAR more likely to respond to your requests, rather than shutting you down/out in response to your DEMANDS.
Demands are for two parties that have a choice in terms of what they have to offer. You want to go to WDW - WDW changed your plans - you have two choices - go - or don't go.
If you still want to go, you go about it the following way -
"The accommodations that you are providing are not what I reserved, you currently have my family/party at two resorts - miles apart - in a less convenient location that what I initially reserved for my family/party. I don't feel that being 'bumped' to a different resort is fair, or reasonable. What do you have to offer my family/party for the disappointment of changing our vacation plans, and for the inconvenience of being moved to a resort that really is less convenient than where my reservations were made?"
Allow them to make an offer first - they may be willing to give you MORE than what you would ask for - however, they are more likely to play their cards one at a time - so don't settle until you are happy. HOWEVER, your 'demands' are more likely to land you in a less favorable position to ask for what you think is fair compensation.
Don't expect $$$$ - that is entirely unreasonable IMHO.
In my opinion, a nice supply of instant fastpasses for each day would be the perfect compensation to give you back the time/convenience you will lose by staying at SSR.
I took the time to book the resort that I wanted, they confirmed and now they messed up and I have to move? I would ask to have my Studio moved too, so that everyone is at the same resort. Maybe you could ask to get your Studio points reimbursed or upgraded to a 1 bedroom instead...
I wonder how they decided in an overbook situation who gets bumped? Also, I didn't realize they could overbook with a timeshare!
to you and I hope you can get things worked out to your satisfaction.
