Actually it does happen a lot depending on which resort and what type of room you are trying to book. Some rooms are so popular that they are very hard to book unless you pick up one day at a time from the walkers (I'm looking at you Value and CL at AKL, and Std at BWV). But in my current case, I was actually able to grab two nights within 30 days check-in as people cancelled them.
I have been unlucky with trying to use Chat- it never seems available when I go to the website. And twice I've had emails go unanswered by MS (albeit, those emails were in regards to IT issues and not modifying). I may try the email route next time or hope that I can "chat" with someone. I was just surprised that MS could not just take care of the issue during that call (which is what happened to me in the past (Prob. pre-2020)) and that I was on hold with her for 20 minutes while she put in the request (How can that possibly save MS any time when the request takes 20" and then someone else has to use time actually modifying it!).
Thanks all for the feedback!!
I have been unlucky with trying to use Chat- it never seems available when I go to the website. And twice I've had emails go unanswered by MS (albeit, those emails were in regards to IT issues and not modifying). I may try the email route next time or hope that I can "chat" with someone. I was just surprised that MS could not just take care of the issue during that call (which is what happened to me in the past (Prob. pre-2020)) and that I was on hold with her for 20 minutes while she put in the request (How can that possibly save MS any time when the request takes 20" and then someone else has to use time actually modifying it!).
Thanks all for the feedback!!