We (me, DW, SIL and nephew) took a trip to TDL from LAX with a stop at DLR on our way back home to Minnesota. We flew from MN to Ontario airport and reserved Super Shuttle to take us from there to Westin-LAX so we would be ready for the flight to Tokyo the next day.
As soon as we pulled away from the curb, the driver pulled out his cell phone and began text messaging. One of the other passengers asked him to stop texting. He said he would, but instead just moved so that we couldn't see that he was still texting (or so he thought). After that passenger was let out, another passenger again asked him to stop texting and got a similar result. At one point, he nearly ran a red light. He had to back up to get out of the intersection. He was so preoccupied with texting that he forgot he was still in reverse and took off in reverse when the light turned green (luckily no one was behind us). When he let the second passenger out, she mentioned to us that the driver wasn't displaying any identification. After she got out, the driver told us that he needed to get gas. We pulled into a gas station and he got out and started pumping gas while he talked on his phone. We waited 10-15 minutes in the van while he was on the phone. He finally finished talking and replaced the gas cap - he had pumped a total of $4.00 worth of gas. We continued on our way with him texting/driving until we got to the vicinity of LAX. He then announced to our party that he was going to need some extra $$$ to take us to our destination. I pulled out my printed confirmation to show him we had already paid, and he said that was fine for Super Shuttle, but he wanted additional cash or we weren't getting to our hotel. We demanded to be taken there, and he finally relented and pulled up in front of the Westin. We got out and he again demanded money, saying that I had gotten a cheaper fare because I had typed "Westin-LAX" on the reservation form and thus had fooled the system into thinking I was traveling airport-to-airport (which he claimed was cheaper). He said I should have typed just "Westin" on the form. I replied that I had done no such thing - I chose "Westin-LAX" from a dropdown menu on the website. Also, DW and SIL both pointed to the van parked next to us which clearly said "Westin Hotel - LAX". He then changed gears again, claiming he was an independent contractor who was being ripped off by Super Shuttle and needed us to pay him cash or he wouldn't make any money on this trip. I responded that that was his problem, not mine. He said that he wouldn't hand over our luggage from the back of the van until we paid him some cash. At this point, SIL stepped around him and grabbed her luggage from the van. The rest of us followed suit and then bolted from the scene.