disneyland_is_magic
DIS Veteran
- Joined
- Aug 16, 2016
Just turned on yesterday's episode and Pete's sharing about the woman in Customer Service and his wanting others to be extra kind to cast members. I want to start a discussion because I feel Pete's stance was incredibly well meaning but was IMO misdirected to the wrong audience.
1. It's not my responsibility to overcompensate for inappropriate or dangerous guests. And even if I tried, my extra thank you or extra $20 tip doesn't compensate for hate speech. That's like putting a band-aid or a bow on a very serious issue, and allowing the real culprit (the racist guest) to get away with it and the enabler (Disney) to not step up and stop it.
The use of the n-word, is not excusable, ever IMO. It's not Disney's fault, but they are the ones that need to step up, not me or the rest of the Dis by throwing money and thank yous at the problem. Disney needs a clearly stated and enforced policy, that racial and homophobic slurs at our cast members will not be tolerated. Spitting or laying hands on cast members will result in expulsion, future bans and criminal charges. Period. If Pete would like me to communicate to Disney that they should stand up for their cast members, I would be happy to do so. Tell me an email address. If Pete wants to start a petition, I will sign it. Let's actually address the core issue.
2. I am getting tired of Pete implying that telling his audience might "spread the word." There was a rant he did a while back about a guest in a beret behaving poorly. I found it exhausting he assumed ranting at us would fix it. The people in this community are profoundly generous and I have good faith the generosity translates to the way they treat cast members and other guests. I know we aren't perfect but I bet most here already go the extra mile. I am keenly aware that many, many Patrons can not afford to travel as much but donate generously so the content is available to all to lift their day. I notice very kind posters who over and over again answer the most basic questions. I notice the very generous moderators who have invested numerous hours to these boards.
Anyways, yes Pete it is awful what happened. But please call out Disney to address it, this is an easy one. A phone agent should have an escalation/security team available once it passes a threshold. The CM puts the call on hold with a "let me get a manager for you", the security team listens to the call recording immediately. If they hear racial slurs or threats of violence, etc, the security picks up and takes immediate action to cancel reservations and/or flag accounts with warnings.
1. It's not my responsibility to overcompensate for inappropriate or dangerous guests. And even if I tried, my extra thank you or extra $20 tip doesn't compensate for hate speech. That's like putting a band-aid or a bow on a very serious issue, and allowing the real culprit (the racist guest) to get away with it and the enabler (Disney) to not step up and stop it.
The use of the n-word, is not excusable, ever IMO. It's not Disney's fault, but they are the ones that need to step up, not me or the rest of the Dis by throwing money and thank yous at the problem. Disney needs a clearly stated and enforced policy, that racial and homophobic slurs at our cast members will not be tolerated. Spitting or laying hands on cast members will result in expulsion, future bans and criminal charges. Period. If Pete would like me to communicate to Disney that they should stand up for their cast members, I would be happy to do so. Tell me an email address. If Pete wants to start a petition, I will sign it. Let's actually address the core issue.
2. I am getting tired of Pete implying that telling his audience might "spread the word." There was a rant he did a while back about a guest in a beret behaving poorly. I found it exhausting he assumed ranting at us would fix it. The people in this community are profoundly generous and I have good faith the generosity translates to the way they treat cast members and other guests. I know we aren't perfect but I bet most here already go the extra mile. I am keenly aware that many, many Patrons can not afford to travel as much but donate generously so the content is available to all to lift their day. I notice very kind posters who over and over again answer the most basic questions. I notice the very generous moderators who have invested numerous hours to these boards.
Anyways, yes Pete it is awful what happened. But please call out Disney to address it, this is an easy one. A phone agent should have an escalation/security team available once it passes a threshold. The CM puts the call on hold with a "let me get a manager for you", the security team listens to the call recording immediately. If they hear racial slurs or threats of violence, etc, the security picks up and takes immediate action to cancel reservations and/or flag accounts with warnings.
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