Hi Friends! Dave and I just got back from an amazing b2b on the Wonder. I will give a mini trip report, if you don't mind, to let you know that
DCL rocks!!!
Weather was great; seas were much, much calmer than on our cruise. On our first leg of the b2b, we had a DIS meet in the Roy suite. It was great to meet these cruisers as the cruise is way too short.
On day 2 of our 1st cruise, I received a voice mail from my daughter who was en route, via ambulance, to an emergency room with her son, Sean. They were at MK and Sean started having stomach pains, behavior issues, etc. Lisa took him to First Aid, where his blood sugar was checked (his dad is a JD) and his level was 800!!!
Unfortunately, Sean was diagnosed with juvenile diabetes. So, here I am in Nassau, cannot yet reach Lisa as her calls went straight to voice mail, and feeling helpless in not being able to be with Sean and Lisa. Lisa and I began communicating by e-mail and at one point, she thought about canceling the cruise and head back to Michigan. The docs and nurses strongly suggested that they go forward with the cruise; that it would be best for all of us. Sean was discharged from the hospital the night before the cruise. This granny fell apart. I wandered aimlessly around the ship that afternoon, started tearing up in Shutters, when Cinderella came up to me to console me. I lost it. The compassion she had was so genuine.
Cinderella is my favorite princess!!! Guest services contacted me and told me to use their phone to talk to my daughter and DCL removed the ship-to-shore charge from my bill. By the time of our 11/21 cruise, Sean received several autographed pics of the characters, including Cinderella, a certificate from Mickey Mates with lanyard pins, and the baker baked a sugar-free cake for him. Shortly after hearing about Sean's diagnosis, Dave and I ran into an old friend of ours on the Wonder, Alen from Croatia. Alen started as a server, promoted to head server and Palo manager, and has now moved up to director of the restaurants. His wife was once our head server. He saw us from afar and was so pleased to see us. Well, this granny fell apart in telling Alen about Sean. Within minutes, he had notified our servers who were called into action to work with Lisa regarding Sean's diet.
On Sean's first Wonder cruise in 2008, he peeked in the windows at Palo. He can't wait until I take him to Palo when he is 18 - he is six years old. The Palo chef prepared a take out meal for Sean following our dinner! The look on Sean's face was priceless when he was picked up from the kids club, taken to the stateroom, and finding out he had "noodles" and soup from Palo. Amazing, amazing, amazing!!!
So, my friends, DCL rocks! The crew went over and above to make sure Sean's cruise was wonderful.
I attached a 6-page letter to my comment card to express our gratitude and appreciation for what the crew did for Sean and us. We went through a lot of tears but DCL made us smile throughout the cruise.
Now, I have to research JD, become a poster granny for JD research, learn how to test Sean's blood and give him insulin. I have a busy schedule ahead of me!
Jan