Just got back, we had a great trip BUT our room was a bit rough. It was a ground-floor garden view room overlooking the quiet pool.
1. We had bugs in our room, tiny little black bugs, on the marble coffee bar area and tv stand/dresser.
2. 1/2 of the USB outlets did not work.
3. The floor was dirty at check-in.
4. 1 sink would not drain.
5. The cooler door would not shut and therefore would not cool.
6. The nightstand drawers had dried very sticky soda/juice/Gatorade inside the drawers.
1-5 were fixed after talking to the front desk.
6. This required 3 trips to the front desk including having the manager come with me to the room to show him.
$100 room credit.
1. We had bugs in our room, tiny little black bugs, on the marble coffee bar area and tv stand/dresser.
2. 1/2 of the USB outlets did not work.
3. The floor was dirty at check-in.
4. 1 sink would not drain.
5. The cooler door would not shut and therefore would not cool.
6. The nightstand drawers had dried very sticky soda/juice/Gatorade inside the drawers.
1-5 were fixed after talking to the front desk.
6. This required 3 trips to the front desk including having the manager come with me to the room to show him.
$100 room credit.