My family has rented from Cloud of Goods numerous times and I'm sorry but I have to fully disagree with your interpretation of how they do business. We have rented an
ECV on multiple occasions and every member we have worked with has been fantastic to say the least! It definitely is unfortunate that the one customer had a delayed response but I can say from personal experience that we have not encountered the same issue. In my opinion, the company has been extremely responsive and went above and beyond to correct an error that was made on my part in regards to the delivery date and time.
I am not certain about the "matchmaking" you are referring to but I know that the scooters that we have gotten have Cloud of Goods signs all over them so I can't imagine they are doing that to other peoples personal equipment. I have never had an issue with the cleanliness or condition of my scooter.
Overall, I absolutely recommend this company from personal experience and I have rented from other companies in the past that disregard the best interest of their customer. Cloud of Goods is not one of those companies. They exceeded our expectations which is why we continue to use them each time we return to Disney.
I'm really, truly glad you had great experiences with the company.
My reply above was from last year. A lot can change in a year - for example, in less than the space of a year, folks here saw a new company in the Orlando area come in and really dominate the
ECV rental space. (It was actually kind of startling how fast it happened!) This new company (Gold Mobility) is working hard to earn and keep their customers, and they seem to be doing an amazing job. I recommend them based on multiple experiences of my friends who I trust.
You indicated in another post on this forum that you use them in California, and the prior discussion (both in this post, and that one) was regarding their performance in Orlando.
Honestly, I have no skin in the game (I own my own personal mobility device, and have for years now) - the only reason I have them marked with an asterisk *my* book is because from what I can tell, Cloud of Goods is not a franchise operation, they aren't a local company, nor are they a nationwide company, but rather some kind of other hybrid business model.
That's OK - it really is, because without that kind of thinking, we wouldn't have Uber & Lyft, or Door Dash, or lots of other "gig economy" service providers.
BUT... Most of the people who need to use a mobility device at WDW need a device delivered quickly, that is going to work for the length of their vacation, and will be worry-free. They want to plug it in to charge in their hotel room every night, and drive it all day, and pay the least amount possible. That's why, if you look at the thread on the DISabilities forum for Gold Mobility (for example) you will see all kinds of positive reviews from DISboards members who have had that kind of great experiences at a very competitive, low rate. That makes for an easy recommendation.
I would never recommend a company to someone if I thought there was a chance that poorly maintained equipment, or late/non-existent deliveries might ruin their vacation. I certainly don't want to be the person who steered someone towards a "value" that ended up being a nightmare for them. I bet you wouldn't either!
The fact that your experiences were great in California doesn't necessarily translate to Orlando in this case, because of the structure of this organization. Until we see consistent, positive reviews for a period of time for the operation in Orlando, I would not recommend them.
My opinion here is just that - one opinion from one person. I respect your opinion, and I hope you continue to have good experiences with them.