mickeyluv'r
DIS Veteran
- Joined
- Feb 14, 2005
I I said if I was booking a room for a week, but had family in the area so I am not 100% sure if I am going to stay in the room, but want it just in case would I get checked out if on day 3 or 4 still hadn't been to the hotel and only did online check in. He put me on hold b/c he wasn't aware of any policy on this to speak with a supervisor and came back after some time and that was the answer I got. Obviously CM's are notorious for misinformation so take it or leave it. Either way nobody is going to be checked out and lose their perks on a one night stay for not showing up in person so it IMO is a moot point.
I had the opposite experience from a front desk CM about two years ago.
A family member had a late flight, and I asked if there would be any problem. He said it was important to note the late arrival because vacant rooms were sometimes released after midnight.
Further back in time- before online check-in - the room we issued had serious problems. The front desk let us know our resort was full. They told us there was no vacancy property-wide, but they might be able to find a room for us after midnight. We waited over an hour, but sure enough- we were given a room- just AFTER MIDNIGHT at another hotel.