kcwiak
Mouseketeer
- Joined
- Jan 23, 2013
I am totally and utterly irritated and I don't know where else to vent. We booked our package with a TA a couple of months ago for 8/31 - 9/8. When Free Dining came out we had our TA change our reservation to a room only for 8/31 - 9/2 and then the package from 9/2 - 9/8.
I have not received a confirmation via email regarding our package details and the Disney website reflects two room reservations but the second reservation doesn't show any package details - tickets, dining plan, nothing. Asked the TA, she assures me it's correct via email right after booking.
Two weeks later and it's still not showing correctly on Disney's website. I call Disney and they will not give me any information about my reservation because it's owned by the TA. Um, the TA is not paying for any of this I am but they won't even confirm that the details of my reservation are correct and told me to contact my TA, again.
Seriously? I'm not asking for any changes. I'm asking for a confirmation that my package is correct. I'm getting very close to cancelling the entire thing and rebooking it on my own so I can get even basic information at this point. I have never encountered anything so completely ludicrous in all my life.
I can understand. After reading everyone's posts I just sent am email to my TA to get one. I hope it is sent because I will rebook everything.