Preds
Mouseketeer
- Joined
- Jan 16, 2005
Color me pissed at Universal as well.
We booked hotel room only in January for May 28-31, but held off booking flights till the picture was clearer.
In February, they came out with the packages, so we called on more than one occasion to verify if our May 28 date was safe for WWoHP to be open, and on all occasions were told that while an official opening date hadn't been set, WWoHP would be open by the start date of the packages, and even as a Room Only package we'd be safe to book our flights, so we did (stupidly).
I emailed Universal twice in the past couple days with specifics about my booking and what THEIR agents told me, and got the following canned response...
We booked hotel room only in January for May 28-31, but held off booking flights till the picture was clearer.
In February, they came out with the packages, so we called on more than one occasion to verify if our May 28 date was safe for WWoHP to be open, and on all occasions were told that while an official opening date hadn't been set, WWoHP would be open by the start date of the packages, and even as a Room Only package we'd be safe to book our flights, so we did (stupidly).
I emailed Universal twice in the past couple days with specifics about my booking and what THEIR agents told me, and got the following canned response...
Apparently Unversal is content to lose our business, as we'll be canceling our reservation and going to Disney instead. I'm pissed enough that I don't care if we ever go back to Universal.Hello
Thank you for contacting Universal Parks and Resorts Vacations. The grand opening for The Wizarding World of Harry Potter is 6/18/10. Guests who have pre-purchased the package that features the Wizarding World of Harry Potter for travel prior to the grand opening date, will have access to the great benefits we have listed in their package. We will make special arrangements to accommodate our guests.
If you should need additional assistance, please let us know via email or you may contact a Representative at 1 800 407 4275. Representatives will be available Monday through Saturday 7:30 am to 10 pm EST and Sunday 9:00 am to 9 pm EST.