We went to RW in San Dimas yesterday and their idea of safety and operations and guest service is at the sub-atomic level. My 16 year old daughter was hurt on an attraction, possibly with a broken wrist and a deep cut in her chin that needed 5 stitches to close. Neither of the two of the so-called "lifeguards" watching the attraction saw her fall, and NO ONE from the park asked if she was OK or was the least bit empathetic. There are no first aid kits at any of the attractions. The first aid trailer was a long 10 minute walk from the attraction. The EMT at the trailer was a jerk and we had to repeatedly request an ice pack for her obviously swollen wrist. We were patient and polite to them, too, not raging emotional parents.
Line management is non-existent, and people rudely cut in front of one another all day long. RW takes the "self-regulating line" approach, which basically means they cut costs on the ops side at the expense of guest satisfaction. Either lower your expectations or don't go at all. This place is a mess, and they don't care about the guest. Why should I go out of my way to give them my money?