Dean
DIS Veteran<br><a href="http://www.wdwinfo.com/dis
- Joined
- Aug 19, 1999
My understanding of incentives along this lines is nothing like $25 per item, more like an overall judgement of your performance. What you would do is set up an expectation of reporting real abuses and a method to give negative feedback to an employee that didn't fulfill those expectations. WDW already has a system in place to recognize people to do a good job. You simply place this item on their yearly or quarterly evaluation and tie any bonus or raises, including COL increases, to the expectations. If an employee gets low marks in any concrete area, they are not eligible for raises or bonuses as appropriate. If they don't fall into the low categories, their $$ amounts are directly tied to how well hey do in each of the categories. For example, you have a high, med and low rating on 20 items. You get low on your evaluation in any major category, no raise at all, the same category twice, you're on probation with a re-eval in 3-6 months and a third time, you're gone. Middle ratings count neutral and each category you get high marks is tied to a fraction of a percent raise appropriate for the importance of that category or to a direct bonus amount up to a max of amount set for one or both categories. There are a million ways one could do this.* If housekeeping CMs are given incentives for reporting room issues, yes it would be an invitation to abuse. But I think it was Dean who said that other chains use systems that require verification from 2-3 people including a manager. That's a logical safeguard and would require collusion among several CMs to file a false report. Does anyone really think that so many people would put their jobs on the line just to split $25-50? In those cases the denials are going to be so forceful that it won't take long before someone catches on to the scam.
The idea that people want to do nothing because someone somewhere might possibly get charged when they really didn't do anything is very unrealistic. Companies don't do those type of things, they can't afford to. That's not to say it could never happen, but the chances are dramatically low. IF a CM wanted to put one over on you, they could do it in many ways independent of this issue.