Was on hold for almost an hour and then got disconnected without anyone even picking up - argh!
and to add insult to injury, it never even occurred to me there'd be a min # of nights to stay and I was trying to book it for one family in our travel party and they're only staying with us at WDW for the weekend, so only a two-night stay. Major brain fart.
So not only did I get disconnected without anyone picking up, but I couldn't have even booked it if I'd got through so I wasted an hour of my morning (plus ate up a bunch of long distance minutes lol).
ARGH!