About a year and a half ago I had a disagreement with MS on the number of points I had available.
We went through all kinds of conference calls, had point usage charts faxed and corrections faxed back and forth, it was hell. It started because I was forced to cancel a 500 point stay and move it three times. During one of those times they all of a sudden said that I didn't have enough points.
They were saying that on the original reservation, there was a mistake and I was allocated 270 points too many. They tried for hours to go over those "point allocation", or "point usage" or whatever they call them. These are the worst formatted things I have ever seen. I am real good with charts, numbers and tables, I couldn't figure these things out for the life of me. I mean hours, we must have faxxed them back and fourth a dozen times.
After all that, we left it as me being wrong, they did make a mistake and I now have 270 less points than I thought I should have had.
Time and the vacation go by.
We were going to make just a small trip this year. My sister is going down to stay in he own OKW GV at the end of October. I put in a DREAMS request for quote for an AKL delux savannah, I did that last night. I figured I would call MS for the point cost also. They said 189 points for Thur, Fri ans Sat starting Oct 24. I asked what my current point total was.
According to my last conversation with MS, I was dead flat this year and has borrowed 10 from next year.
Well, to my joy and surprise, they said that I had 270 current points!!!!!!
I was exactly right the whole time!!! My mystery points returned!!!
I banked them into next year and booked the 189 point AKL....I know, I could have rented the points and done it cheaper, but the points were banked and almost like found money.
We went through all kinds of conference calls, had point usage charts faxed and corrections faxed back and forth, it was hell. It started because I was forced to cancel a 500 point stay and move it three times. During one of those times they all of a sudden said that I didn't have enough points.
They were saying that on the original reservation, there was a mistake and I was allocated 270 points too many. They tried for hours to go over those "point allocation", or "point usage" or whatever they call them. These are the worst formatted things I have ever seen. I am real good with charts, numbers and tables, I couldn't figure these things out for the life of me. I mean hours, we must have faxxed them back and fourth a dozen times.
After all that, we left it as me being wrong, they did make a mistake and I now have 270 less points than I thought I should have had.
Time and the vacation go by.
We were going to make just a small trip this year. My sister is going down to stay in he own OKW GV at the end of October. I put in a DREAMS request for quote for an AKL delux savannah, I did that last night. I figured I would call MS for the point cost also. They said 189 points for Thur, Fri ans Sat starting Oct 24. I asked what my current point total was.
According to my last conversation with MS, I was dead flat this year and has borrowed 10 from next year.
Well, to my joy and surprise, they said that I had 270 current points!!!!!!
I was exactly right the whole time!!! My mystery points returned!!!
I banked them into next year and booked the 189 point AKL....I know, I could have rented the points and done it cheaper, but the points were banked and almost like found money.