peg110
DIS Veteran
- Joined
- Mar 25, 2015
We are planning a December 2018 trip (into the New Year of January 2019). We are within the 499 Day window.I think I've given up on trying for anything in December. Most likely wouldn't be able to work everything out to go, anyway.
Let me say ...... WOW! Dealing with CM's that have no clue or just downright lazy... Don't want to help! Now that's not all of them, but a few.
First, you can only book a day that's 499 days out. So we thought we could book our whole stay once day one is 499 days out... Nope. Only that Day. Then we can call and "Add" a day every day. A bit painful, but worth it. Well, sort of. Every day we would call, we got different responses. Some of "Success", some of, well.... you can guess.
Apparently there are 2 separate systems, and the one system has to "Release" the new days to the reservation system. Doesn't always happen (or not completely). Anyway, we'd call early and they would say it was NOT available. "Okay.... If you cannot book the day before 499 days out, and reservations starts at 7AM and we are calling at 8 AM are you saying the ENTIRE Campground booked in 1 hour? " Some CM's couldn't get it. DW constantly requesting a manager to get things done. There were a few Folks that were quite helpful, but given the "Wait" times on the phone and the ANNOYING automated system, it's still painful. I can only imagine trying to get in on someone elses cancellation.
Anyway, we are almost done with the reservations. Just need to tack on 2 more days. However, last time we called (to add Jan 2, 2019) was the most painful, to the point where DW ended up talking to a CM (Guest Relations). We were told that the 2019 dates were not released yet and as such couldn't be booked yet (despite being within the 499 time frame) so DW wanted to know WHO knew when it would be released. It was funny listening to her. "..... So not even the "Big Mouse" knows when those dates are going to be released?" Yes! She asked. Anyway, this CM did take the task to make sure and check "Daily" for us and update our Reservation until it was complete (Nice to have a CM as our own personal Travel Agent... ).
This will be the FIRST time we would be at Disney for New Years, and probably the last, but it's important for us because DD will be getting married and the Disney trip is their Honeymoon (they will be staying at a different Disney Resort so that DW and I don't "Cramp" their "Style" ). I am excited though, because I would love to see Disney during New Years. (at least once)