sajetto
Wedding Pavilion Bride 2007
- Joined
- Jun 14, 2005
I called MS today to make a change on a reservation I had for AKV next year. I upgraded the room and added additional days since my aunt's children will be there and need the additional space. The CM I was speaking with was very friendly, but I had to stay on hold for about 15 minutes. When she came back on she was very apologetic and went on to explain that because they were developer points they had to be found in the system, then the last reservation had to be cancelled and a form had to fill out for it and the new reservation had to be made with another form for it!
As soon as I made the small comment that it sounded complicated she told me that it was insane and started to "vent." She went on about how they had members making 4, 5, and 6 changes resulting in multiple forms and a huge back up there in MS. She said that many will be waiting weeks for their confirmation letters (not just those who made ressies on incentive points) and there has been a lot of frustration in the office because many DVC members don't understand how complicated a change becomes with those points.
She went on to say that for members it was a great incentive, but the sales department wasn't giving any thought to the issues it was causing with MS and that she prayed to God that they never offered the incentive again or come up with a way for the points to be in the same system as the annual allotment.
Anyway, it gave me a whole new respect for MS and I'm glad that is the last change I'll be making to my incentive point reservation.
As soon as I made the small comment that it sounded complicated she told me that it was insane and started to "vent." She went on about how they had members making 4, 5, and 6 changes resulting in multiple forms and a huge back up there in MS. She said that many will be waiting weeks for their confirmation letters (not just those who made ressies on incentive points) and there has been a lot of frustration in the office because many DVC members don't understand how complicated a change becomes with those points.
She went on to say that for members it was a great incentive, but the sales department wasn't giving any thought to the issues it was causing with MS and that she prayed to God that they never offered the incentive again or come up with a way for the points to be in the same system as the annual allotment.
Anyway, it gave me a whole new respect for MS and I'm glad that is the last change I'll be making to my incentive point reservation.