I did not have the greatest experiences there neither....
The first time was during their soft opening and the food was ok but not wow, esp the pastries were very dry.
The second time was better food wise.
I keep reading great comments about the character interactions there, well I must have been out of luck both times I went.
The first time the characters really couldn't get bothered. The first time they did stop for photos and interactions and the second time it was really walk and wave (like we've seen you so don't ask us for anything anymore)
The second time the characters were ok but it was very unfair, while Minnie spent like a solid 10 minutes at one table it was a photo, hug, bye situation with us. Then the second round Mickey was with us when Minnie tried to come over again so we asked to get them together which they refused, Minnie took off and left us with Mickey (and never came back after) to then as we walk out see the 3 characters pose together at a table with Japanese guests... I totally get it if they have a 'not pose together' rule cause if you do it for one, you need to do it for all...but to then see them stand together all 3 just a little later was a bit mweh.
Hence, the price is already steeper than other meals+paying for a taxi makes it expensive for what it is.