2 princes 1 princess
Mouseketeer
- Joined
- Sep 18, 2004
We just got back from a 5 night stay at SSR. We left our groceries with them while we went to the parks before our room was ready. When we got into our room a few hours later I called to have the groceries and luggage brought to our room. I called and called and they didn't pick up the phone. (I was alone with 3 kids while my husband was getting the tire fixed on our car) I even called the front desk and the woman tried to call them herself and she couldn't get through. She said she let it ring 16 times and there was nothing else she could do. We were in the room almost an hour by now and I needed to feed dinner to the kids.
I asked her if she could just walk from the front desk to the bell stand, only a few steps away and she said she couldn't do it. I should have insisted to talk to a manager but my husband got back and I drove to the bell stand myself and asked for my things. I told them how I called several times and they said they were busy. I understand that they may have been busy but there was NOBODY there. No people waiting for a bus, nobody waiting for a cab nothing...
I was steaming mad but I was very very polite. I only say this because it was so difficlut to be nice when I was so ticked. I just said "Okay, I need my luggage and groceries please." The man put them into my car and I left. I almost went and got a manager and told my story but I felt so frustrated that I didn't want to go and stand in line and delay dinner even longer.
So I decided to just come on to the DIS and vent.
Thanks!
I asked her if she could just walk from the front desk to the bell stand, only a few steps away and she said she couldn't do it. I should have insisted to talk to a manager but my husband got back and I drove to the bell stand myself and asked for my things. I told them how I called several times and they said they were busy. I understand that they may have been busy but there was NOBODY there. No people waiting for a bus, nobody waiting for a cab nothing...
I was steaming mad but I was very very polite. I only say this because it was so difficlut to be nice when I was so ticked. I just said "Okay, I need my luggage and groceries please." The man put them into my car and I left. I almost went and got a manager and told my story but I felt so frustrated that I didn't want to go and stand in line and delay dinner even longer.
So I decided to just come on to the DIS and vent.
Thanks!