I'm going to quote myself and add a buyer beware. Keep in mind that that I work from home.
Here is my tale of woe.
7/21 - I was given a $250 award at work for good customer service. I put the Walmart gift cards in my account and purchased Disney gift cards of the same amount.
7/21 - Received 2 confirmation emails that items have been shipped. #1 $50 DGC to arrive EOD 7/22 and #2 $100 x2 DGC to arrive EOD 7/24.
7/24 - Email from Walmart that package was delayed. Referencing the $50 DGC.
7/26 - Received $50 DGC. Fedex confirmed delivery with photo.
7/27 - Email from Walmart that package was delivered. Referencing the 2 $100 DGC.
7/27 - Checked tracking status since I had not received the package (home all day). No photo on Fedex site. Site states it was delivered on 7/24. So I got a notification of delivery 3 days after it was supposedly delivered. Checked Walmart and the suggest waiting 2 business days to see if it arrives.
7/29 - Spoke with Walmart support. Should get email within 24-48 hrs with resolution. Assured that I would get what I paid for.
8/1 - Spoke with Walmart again. Told should receive refund to Walmart cards in 3-5 hours.
8/3 - Receive email from Walmart. "Our research shows your Order 200011120115922 as delivered via tracking number 609978474502. Check with anyone who may have accepted the delivery. Please refer to our Walmart.com Terms of Use:
https://help.walmart.com/app/answers/detail/a_id/8".
8/4 - Contacted FedEx to try and get proof of delivery.
8/8 - Response from FedEx "We have concluded our search. If the package has not been located, please contact the shipper to proceed with their Lost Package Procedures."
In case you were wondering, Walmart link shows...
D. Gift Cards
The risk of loss and title to any gift cards passes to the purchaser upon our electronic transmission to the recipient or delivery to the carrier, whichever is applicable. Your purchase and use of gift cards is subject to the full terms and conditions related to gift cards, available at
https://walmart.com/help/article/Gift-Card-Terms-and-Conditions/9881a4e10ab24dbe8f406df5c75acefd.
So it would appear that I am Shi* out of luck for the 2 $100 gift cards. At this point, I'm just don't know what else to do. At least it wasn't my actual money, but still...
What would you do?