BabybetterDisney
DIS Veteran
- Joined
- Apr 14, 2018
Just want to share my experience today calling Disney. I asked for a room with tub and shower, not just shower. The CM says all rooms have tub shower. I said no they don't, and I quoted @scrappinginontario 's thread record where it says a third of the rooms are shower only. What's worse, last summer I went without requesting tub, and I was stuck with giving my then DS2 his first shower, and he was so mad! So the CM agreed to put my request in, but she also said I can do this myself on the My Disney Experience app. I said no you can't, you can choose from a list of options, but you can't type anything in. She said are you using the computer? I said yes. She said are you using Chrome? I said no Firefox. She said if you use Chrome, you will be able to type in your request. I was very happy to hear that, thanked her, hung up, then opened Chrome and signed in.
It didn't work. Chrome was identical to Firefox. There's no place to type in anything!
Wouldn't it be nice if one can type in the request in MDE check in, rather than calling Disney for every room request? I stayed at a Hyatt hotel last year and there was a slot where you type in requests, and when I got there, everything I asked for was in the room: extra sheets, extra blankets, extra towels. Super nice! So why doesn't Disney do that? Imagine how much telephone time they would save.
P.S. During the call, I had to first listen to a big long spill about Galaxy's Edge. "Due to unprecedented interest," it said.
It didn't work. Chrome was identical to Firefox. There's no place to type in anything!
Wouldn't it be nice if one can type in the request in MDE check in, rather than calling Disney for every room request? I stayed at a Hyatt hotel last year and there was a slot where you type in requests, and when I got there, everything I asked for was in the room: extra sheets, extra blankets, extra towels. Super nice! So why doesn't Disney do that? Imagine how much telephone time they would save.
P.S. During the call, I had to first listen to a big long spill about Galaxy's Edge. "Due to unprecedented interest," it said.