I was the OP on this. Recap: I purchased $1000+ in electronic target cards from cardpool. When I went to used them 5 days later they were all empty. I reached out to cardpool's customer service through email because there is no telephone number to call. The auto response to an email says that they will get back to you within the next business day. I sent them my first email on 2/29 and heard back later in the day, they wanted more information. I replied that same day and have not heard anything since. I tried sending a new email another two times with no response. They last email was sent on March 2. I have heard nothing back. I started doing some research and found that a ton of people have had to file complaints with the BBB so that is what I did as well. I wish it wouldn't have come to that, but I have had no communication from cardpool. The complaint was sent to cardpool on March 7. BBB said they have 10 business days to respond. I will update when I hear something.
I mentioned in my complaint that in Cardpool's Terms of Use it states When you sell of a Gift Card to Cardpool via the Service, ownership of the Gift Card and any interest therein to Cardpool is immediately and automatically to Cardpool. You agree that you will not redeem any portion of the Gift Card at any point subsequent to the sale to Cardpool. You further agree that you will be charged a replacement fee if the Gift Card proves to be invalid, as determined in Cardpool’s reasonable discretion. The replacement fee will be equal to the balance that you reported at the time of the sale plus an additional $10 service fee. Cardpool is not responsible for any errors that you have made in entering gift card information.
After this ordeal, I don't think I will be using cardpool anymore. I would rather save less and use Raise. I have read that raise has better customer service and they have a 888 number right on their website! At this point Cardpool has no customer service.