Crown Currency concerns

[cornish pixie]

Had a little trip down to Hayle yesterday and like a fellow poster said no one around etc, I hope for everyones sake that they are able to fullfill everyones orders,
Cornish pixie

 

[wildwood]

I to have phoned Devon and Cornwall police this morning she has taken all my details and said they will be in touch , not sure what they can do but at this present time I dont know either Hope the monday post brings some people there money

 

[MrsJobba1]

Just wanted to add my support and best wishes to all who are involved.
I hope that you are able to get your money.

 

[strawberry blonde]

I am so sorry to hear this as we have used them a few times. Due to Uni and GCSE's we haven't booked for Feb 2011 but I would have ordered my $ by now if we were going.

I really hope that everyone can gets their money back. My first thought was how many people are going for Halloween. Really hope this gets sorted soon.

 

[Pinky166]

Not really got anything useful to say but want to wish all of you good luck & I really hope that you all get your money either from CCE or your banks.

 

[septimuswigley]

I have just phoned Devon and Cornwall police and they have opened a log for this matter under the advice of the FSA , if anyone wants to call them the number is 08452 777444 .

The WPC I spoke to said that anyone affected should call and give their details e.g Full name, address, contract date , amount etc

They said they would start investigation on Monday and get back to me. They have received hundreds of calls already and as above they want to hear from anyone affected.

Hope you don't mind but I've just shared this info with a thread on MoneySavingExpert.com here

Also, for reference please quote log number 399 for the 2nd October. If you haven't done so, please also contact the FSA to log it with them.

 

[septimuswigley]

Just set up a blog - Crown Currency Payback - that might be a focal point for all of us involved. If you hear anything, please let me know and I'll post it up there.

 

[gemmybear83]

I just wanted to say I am so sorry to everyone that is going through this

 

[Mrs Doubtfire]

I just want to thank everybody for their support and for taking the time to post the contact details for the FSA and Cornwall police I still feel bad - but not half as bad as I did on Thursday when I first read the bad news.

 

[paulfoel]

I phoned them on thursday at 5pm to make an order for my $ needed for october had a good chat with them happy with my rate and she sent me a email of my order as normall so I then made the bank transferr thursday night . Assumed I would recive a email confirmation of reciving my paymnet yesterday but nothing arrived so I started calling free phone number busy tone , customer service number always a answer machine phoned all day and since 8am this morning really worried now . if you go on the site and try and orded money they say that there site has a tech hitch and you get directed to another compnay phone them and they say they have nothing to do with them I am now crying and felling very sick they have 1000.00 pounds of our money and there is no way we can find another 1000.00 in 25 days .

So DH is on the phone to are bank that after 10 mins of explaining what has happened they have asured us that we can have the money back( as we had used internet banking) but we have to phone back on the 13th October to recive the money as they have to have ten days to invesitigate , lets hope they stick to there word because I really do not know what to do if they dont refund the money .

I have also contacted the FSA and they said they had a simmalar call from someone yesterday and they are now also investigating . I hope any one how has also used this company recently has recived there money for every one who has not I feel your anger

sorry for the ramble I am so cross and upset I dont know what to do apart from warn all my Dis friends so hopefully I can stop someone else going through this .

OMG. Used them less than two weeks ago to get our holiday money !!!

 

[wayneg]

OMG. Used them less than two weeks ago to get our holiday money !!!

I remember you asking http://www.disboards.com/showthread.php?t=2552316
Scarey reading the warnings I gave now.

 

[Disneymad]

Really hope this all works out ok for everyone involved - I know this must be so worrying for people who pre-paid large sums of money.

I briefly considered using them because of the great rates but as I wasn't prepared to risk more than the minimum amount each time and because I didn't want my money tied up with them for too long a period which is where all the best rates were it just didn't feel right for me in the end.

Big to all - I hope it doesn't spoil your holidays.

 

[wayneg]

Hope this reporting is untrue, 18,000 customers owed £9million I can believe, £500 average, I expected more but £18million of debts, can't see how thats possible with this type of business, serious mismanagement if true. http://www.travelmoneycomparison.co.uk/2010/10/do-not-use-crown-currency-exchange.html

 

[OrlandoMagic]

I can't believe they are still allowed to keep their website up and trade as if nothing is wrong!

Maybe we should all put a warning in our signatures so we can constantly make people aware to stay clear?

 

[kristieuk]

You can't actually place an order - if you click buy online, it says they are having technical difficulties and it re-directs you to their supplier, ICE (no problem with them, they are not connected to Crown on any other way). We are told to expect a statement on the site around 12pm, but nothing yet.

 

[igk]

Being discussed on BBC Radio Cornwall now:
http://www.bbc.co.uk/iplayer/console/bbc_radio_cornwall

 

[wayneg]

Site now updated with Administrators details http://www.crowncurrencyexchange.com/

 

[juliebro]

Just seen this

http://www.travelmole.com/stories/1144475.php

 

[sandshal]

What's the old saying ............ "No smoke, without fire"

Have never felt brave enough to use them myself, however, I feel absolutely gutted for all those concerned and sincerely hope you get some, if not all, of your hard earned cash back xxxx

 

[Elise79]

At least there is a glimour of hope for those invovled while they are in administration - it could have been a straight liquidation.

Administration will explore options to keep the companies trading and this offers the most hope for all those with money at risk.