***Holiday Yankee Candle Scent/Received*** thread is here!!...COMPLETED!!

[bluerendezvous]

I just received this email from them

Dear Valued Guest,
Yankee Candle very much regrets to inform you that due to the current high volume of orders we are experiencing shipping delays. At this point we are unable to ship your order within our customary shipping periods. However, we will be able to ship your order by
DECEMBER 10, 2007. Given this delay, if you wish to cancel your order you may do so by calling our toll-free customer service number (877) 803-6890 or by sending us an email at info@yankeecandle.com. If we do not hear from you before we ship your merchandise to you, we will assume that you continue to wish to receive your order despite the shipping delay. Again, if you continue to want to receive your order you do NOT need to call.

Customer service is very important to us at Yankee Candle, and we know it is to you as well. Please know that this is a temporary issue and that we are working to address this as quickly as we can. We thank you for your patience and understanding and we sincerely apologize for any inconvenience that this may cause.

Sincerely,
Yankee Candle Customer Loyalty Team

Same email here too. This is quite frustrating. I'll never use their site for an exchange again.

 

[KimRaye]

I just received this email from them

Dear Valued Guest,
Yankee Candle very much regrets to inform you that due to the current high volume of orders we are experiencing shipping delays. At this point we are unable to ship your order within our customary shipping periods. However, we will be able to ship your order by
DECEMBER 10, 2007. Given this delay, if you wish to cancel your order you may do so by calling our toll-free customer service number (877) 803-6890 or by sending us an email at info@yankeecandle.com. If we do not hear from you before we ship your merchandise to you, we will assume that you continue to wish to receive your order despite the shipping delay. Again, if you continue to want to receive your order you do NOT need to call.

Customer service is very important to us at Yankee Candle, and we know it is to you as well. Please know that this is a temporary issue and that we are working to address this as quickly as we can. We thank you for your patience and understanding and we sincerely apologize for any inconvenience that this may cause.

Sincerely,
Yankee Candle Customer Loyalty Team

I got two of these! I replied, asking them when they THOUGHT I might RECEIVE my orders?!

 

[Meriweather]

 

[Pooh Girl 71]

Just got an email that mine is on it's way!

This is your order shipping update email.
Thank you for your order. If you have any questions about your order please call our customer service department at 1-877-803-6890 or send us an email at info@yankeecandle.com. Please refer to your order number (found below):

Order # : W1603766
UPS Tracking # : 1Z5F71R80302708799
Ship To Address:

Bill To Address:
HOPEWELL, VA



Order Date: 11/12/07 Shipped Date: 12/05/07

Product Name: Item # : Qty: Ship Status: Carrier: Ship Method:
christmas eve® and christmas wreath® super savings jar candle gift set 1128999 1 shipped ups ups basic economy service
Items: complimentary gift tag;

 

[Meriweather]

Glad to have one shipped.....BUT ups basic economy service No upgrade?? That is terrible.
But at least it is on its way.

Anyone else get that news too.
We still have orders from the 9th that have not shipped!!

 

[cameron991]

I received my "shipped" email from Yankee Candle on Tuesday but it is still not showing as a valid tracking number in the UPS system. I hope it makes it to its destination...

Count me in as another person that will not be ordering through the website for the next exchange.

Suzanne

 

[dvcfamily41801]

I came home and received a box today!!!!

Thank you Dania!!

I received:
Small Red Apple Wreath Jar
Small Hoiday Bayberry Jar
Package of Mistletoe Tea Lights (Already burning! I have been so excited to use the Mickey Ears Santa tea light holder I bought in October at WDW!!)

Thank you so much!!

Now if I would only get the email that the order I placed was shipped!

 

[dvcfamily41801]

Oh and I'm sending my PM and placing my order now for the Spring Yankee Candle Exchange!

 

[DisneyCP2002]

You are quiet welcome, this was the second package I ordered. You "may" be getting another one in the mail as well.

 

[Meriweather]

Glad to hear that another ordered one has arrived.....and next day too.
Now I wonder why some are going next day and some not YC is just dropping the ball on this whole thing.

Lisa. But you can't order now They aren't accepting orders

 

[mrsheppo]

Maybe I'll receive my package about the time the Spring exchange rolls around. I'm glad I went to the YC store here in town and shipped my own.

 

[Meriweather]

Me too Barbara....this situation would have by blood pressure boiling!!

 

[Meriweather]

Bringing the list over:

Still waiting are:
mrsheppo (ordered 11-9)
Gaspode (ordered 11-13)
DebD4T (ordered 11-9)
jwsqrdplus2 (ordered 11-10)
Andrea (ordered 11-11)
meriweather (ordered 11-11)
Pooh Girl 71 (ordered 11-16)
krissylynne (ordered 11-16)
tmasingo (ordered 11-16)
Jenna45 (ordered 11-11)

a couple of these have been reported as shipped.....we'll see when they arrive.

 

[LindsayDunn228]

I ordered mine on 11-11 and it still says in process. I'm so sorry I won't order online next year.

 

[Meriweather]

Not your fault Lindsay.
We still have orders placed the 9th that haven't shipped

 

[Meriweather]

Anyone get a notice that theirs has shipped? Or any update at all?

 

[jwsqrdplus2]

Lots of packages getting delivered here, but nothing from YC. Sorry.

 

[Meriweather]

I think we only have 2 ordered ones that have been shipped
Hopfully we will hear of more going out soon. The e-mails have been saying by Monday....and hopfully they will send them faster than ground

 

[Tink_Or_Belle]

well last weekend they told me they don't ship on weekends and mine still says in process BUT the e-mail assured me it would be shipped by the 10th so that would mean it must be going out Monday which will be 1 day less than a month because I ordered on the 9th... I feel like posting what I got the person for goodness sake by the time they ship it will be out of stock or something
what is their policy on that if they are out when they get to mine (one thing said Low stock when I ordered) do they replace it with something else they better not try to cancel it I have no plans to be back in Omaha where my closest Yankee candle is before Christmas if they change anything I'd have to make a road trip ?

 

[Meriweather]

if something is out of stock, they will ship it when it is back in stock.
You will be able to tell when they do ship, your online invoice should list all that is sent.
Since they aren't taking online orders anymore, let's hope everyone's shipment will ship complete!!

Don't worry about it ...at least for now. We'll see what Monday brings.